Client Care Coordinator - Home Instead (Mountain Home, AR)

Join Our Team at Three Rivers Senior Services, Inc., d/b/a Home Instead

For over 30 years, Home Instead has been the world’s leading provider of in-home care for older adults, helping them live safely, comfortably, and with dignity in their own homes. At our Mountain Home, Arkansas office, we are a team-driven company passionate about delivering exceptional care to our growing client base of over 170 seniors. We are seeking a compassionate, service-oriented Client Care Coordinator to join our dedicated team, ensuring personalized, high-quality care while fostering trust and collaboration.

About the Role

As a Client Care Coordinator, you will be the primary point of contact for clients and their families, building meaningful relationships and advocating for their needs. You’ll coordinate care, conduct quality assurance visits, and use a consultative sales approach to create tailored service plans. This role requires empathy, strong organizational skills, and a commitment to teamwork, as you’ll collaborate with over 120 Care Pros and office staff to deliver seamless care. Join us to make a difference in the lives of seniors in Mountain Home and support our expansion in Branson and Batesville.

Key Responsibilities

• Care Coordination & Quality Assurance:

  • Oversee client service plans, adapting care as needs evolve.

  • Conduct quality assurance (QA) visits to ensure high-quality care, updating documentation in WellSky.

  • Lead introductions between clients and Care Pros for a positive experience.

• Client Engagement & Relationship Building (Secondary):

  • Serve as a trusted advocate, building trust-based relationships with clients and families.

  • Conduct Care Consultations, assess needs, and create customized care plans using a consultative sales approach.

  • Follow up with potential clients to maintain engagement.

• Collaboration & Problem-Solving:

  • Work closely with Care Pros, healthcare professionals, and families to achieve the best client outcomes.

  • Address concerns with empathy, professionalism, and proactive problem-solving.

  • Identify opportunities to enhance care services.

• Compliance & Documentation:

  • Maintain accurate client records, care plans, and QA documentation in WellSky.

  • Adhere to company policies and compliance requirements.

• Care Pro Recognition Program (Secondary):

  • Support recognition initiatives, including anniversary awards, Care Pro of the Month, and short shift drawings.

Qualifications & Experience

• Experience:

  • Prior experience in client services, healthcare, senior care, social work, or care coordination strongly preferred.

  • Experience working with older adults, families, or caregivers is a plus.

• Education:

  • High school diploma or equivalent required.

  • College degree in Healthcare Administration, Social Work, Gerontology, or related field preferred but not required.

• Technical Skills:

  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with WellSky or similar client management software preferred.

• Other Requirements:

  • Valid driver’s license and reliable transportation for client/QA visits.

  • Availability to work evenings or weekends as needed.

  • Ability to maintain confidentiality and adhere to ethical practices.

Key Competencies

• Empathy and Compassion: Genuine passion for serving older adults and their families.

• Exceptional Communication: Build trust and rapport through clear, compassionate communication.

• Problem-Solving and Organization: Manage multiple clients and priorities effectively.

• Attention to Detail: Ensure accuracy in records, care plans, and documentation.

• Team-Oriented Mindset: Thrive in a team-driven environment where collaboration is a core value critical to success.

• Sales Ability: Conduct consultative sales to develop tailored care plans.

Compensation & Benefits

• Competitive Salary: $17.00–$22.00 per hour ($35,360–$45,760 annually for 40 hours/week), based on experience.

• Benefits:

  • Health, dental, and vision insurance (per franchise policies).

  • Paid time off (PTO) per company policy.

  • Seven (7) paid holidays per year.

  • Mileage reimbursement for client/QA visits, though use of a company-provided vehicle is encouraged.

Why Join Us?

At Home Instead, we’re more than a team—we’re a family dedicated to enhancing the lives of seniors. With a growing client base and a supportive, collaborative culture, you’ll have the opportunity to make a meaningful impact while growing professionally. If you’re passionate about senior care and thrive in a team-oriented environment, we’d love to hear from you!

We are an equal opportunity employer and value diversity in our workplace.

Three Rivers Senior Services, Inc., d/b/a Home Instead, is an independently owned and operated franchise. Employment is at-will and not with Home Instead, Inc.